Entrepreneurship and Small Business (ESB) V2 Certification Practice Exam

In the sales process, what does presentation involve?

1. Making first contact

2. Listening to customer concerns

3. Demonstrating product benefits

4. Following up for referrals

The correct answer is: Demonstrating product benefits

In the sales process, presentation plays a critical role as it involves demonstrating product benefits to the customer. This is where the salesperson articulates how the product meets the needs or solves the problems of the customer, showcasing features that are particularly valuable. This step is pivotal because it impacts the customer's perception of the product and helps build a strong case for why they should choose it over competitors. The presentation should be tailored to effectively address the specific pain points or desires of the customer, illustrating real-world applications and outcomes. Other aspects of the sales process, such as making first contact, listening to customer concerns, and following up for referrals, are important but serve different purposes within the overall strategy. Making initial contact is more about establishing a relationship, listening to concerns focuses on understanding the customer’s needs, and following up for referrals is about leveraging satisfied customers to find new leads. Each of these steps supports the sales process but does not encapsulate the specific involvement of the presentation stage.